[Resolved]  Amazon India — complaint against airtel hotspot battery

Jan 15, 2020

Amazon India Customer Care's response Ref No. 6500
We have perused the complaint received from Ms. Sarita Sahu ("Complainant") and find that she has ordered for GADGETBUL 1800mAh Mobile Battery for Airtel Alcatel MW40CJ 4G Hotspot LTE WiFi Router TLiB5AF ("Product") vide Order ID:[protected] from an independent third party seller, i.e., Royal Enterprise ("Seller") on the website: www.amazon.in ("Website").
It is submitted that a refund for a value of Rs. 380.00 as requested and required by the Complainant was processed into her original mode of payment on 22nd October, 2019 vide refund reference number[protected].
In case, the Complainant has not received the refund amount in her bank account then please advice the Complainant to contact the customer care department of her bank.
The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account: https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.