Amazon India — Complaint against Amazon.com

Address:

Lucknow, Uttar Pradesh, 226016

Dear Sir,
Regards,

Sir, I ordered a Phone (Lenovo Vibe P1m Order ID[protected]) worth Rs. 7810/- trough Amazon.com on 19 November 2016 and the Amazon.com said that it will be delivered upto 30 November 2016. Sir, after expected delivery date when I contact to customer care of Amazon.com they said that it will arrive in 2-3 days because the order will be delivered by a third party seller IVISH ASSOCIATES, not by the amazon.com but the merchandise did not arrive even now (16 Dec 2016).
On 7th December 2016 I claim for my money and ask my refund after cancellation of the merchandise by telephonic conversation by customer care and the customer care executive file a claim against the my order under A to Z Guarantee claim and informed me that it will be settled upto 21 Dec 16, but on 15 December 2016 I got an e-mail that they (Amazon.com) have denied my claim, Even they says that the courier (Merchandise) is arrived and handover to my family member while neither me nor my family member got the merchandise.
After my regressive and repetitive complains on 15 Dec 16 I got a mail that they have closed my complaint and even they are not ready to give any information regarding this.

They are not giving the following details :

1. Person whom the product is delivered?
2. the name of person who delivered the product.
3. date and time of delivery.
4. name of courier service by which the product is delivered.
Even they did not contact me at the time of delivery. They are just saying the product is delivered at your registered address. I ask Claim from Amazon but they denied my claim.
Sir, I hope you will help me because it is a matter of faith and such type of practice by these companies are making fun with the consumer and this way with the constitutions. It is time when a consumer and body like you have to show the power of Consumer and Legal Body like you.

Sir, I am writing this mail/complaint with a hope that you will definitely help me.

thank you.
Shubhendu S. Shukla