Amazon India — Consignment delivered but damaged and damaged consignment not returned since 22nd oct

Address:	Bangalore, Karnataka, 560052
Website:	www.amazon.in

I purchased one 32inch led onida television from amazon india website on 9th october, tv got delivered on 21st oct & onida company representative came for installation & inspection on 22nd and found the tv damaged. he lodged the complaint about the damaged tv & left. after i made a return request due to damage tv in amazon website. initially they scheduled pickup on 23rd october morning and no one came for pickup. on 24th i send reminder to amazon, they rescheduled on 25th oct 2016. but this time also it failed. on 26th night i made telephone call to amazon customer care and explained this issue. after the phone call they confirmed that the courier will be rescheduled within 12 hours to 24 hours. but again nothing happen. on 29th afternoon again i made a call to customer care executive but the reply remains same (12hours to 24 hours). till now (1st nov) no one call us and convey the delay reason, nor an email. every time we are calling and sending email and reminders but nothing works in good sense.

I purchased this television to my parents for diwali. now diwali was gone and i am failed my commitment in front of my parents. cost of this television is 15990/- inr and the people from amazon doesnt worry about this delay. this is very pathetic and i am extremely upset. please resolve this issue on behalf of me with amazon.
Order id : #[protected]