Amazon India — Crompton Hill Briz 1200 mm Ceiling Fan

Address:	Kolkata, West Bengal, 700045
Website:	False intimation by the Supplier

Ref.Order Id:[protected]

Dear Amazon Customer Care,

Further to my complaint of your and your courier false statement of " out for delivery" on 13th and 14th Oct 2016 and my informing you that both the day we were at home, We received your SMS informing " arriving today Crompton Hill Briz 1200mm Ceiling Fan - will be delivered today by AmzAgent ( [protected] ) Pay Rs. 1239 by cash or Debit/ Credit card: http://amzn.in/aBsgheJ " . The msg came at 10-50 Hrs. and I am trying your AmzAgent's no [protected] and [protected] since then and getting the msg that " the number you are calling is either switched off or not reachable" . It is more than 3 hrs he ( Ccus Raja Superviser ) is not reachable. This is how you plan to carry on your customer services and unfair trade practices.

Thanks in anticipation,


Dipankar Adhya

Environment Protection Engineers
58/67A, Lake Gardens,
Kolkata - 700045
Cell: [protected]
Website: www.adhiacon.in

Reproduce yesterday's Chat with Amazon Customer care
QUOTE:

Chat
End ChatSound
Me:I have placed order for Crompton Hill Briz 1200mm Ceiling Fan (Brown) Order Id:[protected] dated 03.10.2016 on COD basis . I received intimation yesterday 13.10.2016 at 14-05 hrs that it is "out for Delivery". We cancelled our program outside and waited whole evening and the material did not arrived. Today again we were intimated at 13-23 hrs that it is out for delivery. Now it is 18-10 hrs and nearly 5 hrs have passed we wonder when even covering complete stretch of the city takes less the 3 hrs, whether Amazon is resorting to unfair practices to keep up their on time reputation at the cost of customer's precious time.
We are all present in our house for last 48 hrs. and no body from courier company/ amazon called on us and now the delivery status being updated as follows :
QUOTE:
Amazon
Your Orders | Amazon.in
Shipment Tracking
Order Id:[protected]
Hello Dipankar Adhya,
This is to inform you that a package from your order, with tracking ID[protected], shi
You are now connected to Ashwini from Amazon.in
Ashwini:Hello, my name is Ashwini. I'll certainly try to help regarding your concern.
Me:Did you read my complaint / concern ?
Ashwini:Please be connected while I read your query.
Me:okey
Ashwini:Thank you for staying connected.
I'm really sorry that you had to face this inconvenience.
Me:last portion of my complaint did not come . I am adding adding the same : shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it.
The package will be returned to us within 5 business days after two unsuccessful delivery attempts.
UNQUOTE:
This is nothing but travesty of truth and an example of Amazon's unfair business practices of taking customer for a ride. Please attend to this and advise courier to deliver the product positively by tomorrow ( 15.10.2016) morning.
Thanks Dipankar Adhya ( cell [protected] email : dipankar.[protected]@gmail.com )
Ashwini:One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, I'm going to escalate this issue to our courier team and see to that you will never face this issue again.
Me:Can you arrange to send a SMS intimating which time your courier will come as I have wasted two days in this festive season awaiting your courier to come. Kindly confirm.
Mr. Ashwini are you online ?
Ashwini:Yes, Dipankar, I was just checking with the details.
I from my side will be contacting the courier and will let them know the issue and will be forwarding your feedback.
I request you to please wait for the delivery as it has just arrived at a courier facility.
The product will be delivered within the next 24-48 hours.
Also I'll request the courier to update the tracking details.
Me:If it has just arrived at courier facility how it was intimated on 13th as well as 14th Oct as " out for Delivery" and why it should take 48 hrs. It appears that you and courier are all conveniently giving false information. Please clarify.
Ashwini:I'm really sorry I was looking into the order that you have selected before the chat.
Order No:[protected]
Just for confirmation Is this the order you are referring to?
Me:My order id is[protected]
Ashwini:Thank you for the confirmation. I'm really sorry for the false update, could you please confirm the mobile number so that I'll be forwarding your number to the courier and request them to call you once they are delivering the product.
Me:I have already stated my cell noearlier . provide once again for your ready reference [protected]
Ashwini:Thank you for providing the contact number.
Please be connected while I forward this to the courier.
Thank you for staying connected.
I've successfully forwarded the details to our courier.
Please expect the delivery within the next 24-28 hours.
Me:Thanks for trying defend untruthful courier.
Bye
Ashwini:We do our best to ensure that all of our customers' orders go as smoothly as possible and I am sorry this was not the case this time.
We certainly did not expect this to happen.
I'll try my best that you won't be facing this issue again.
I'm going to take your words as sensitive feedback to our courier.
Me:Thanks . Please do it as you have to be in this market in today's extensive media reach online. Good night.
Ashwini:I totally agree with you Dipankar.
I realize that this is not what you expected, however thank you for your patience.
Have a good evening.

UNQUOTE

As I am expecting a few more items from Amazon, Please help before it ruins my forthcoming weeks.

Regards,

Dipankar Adhya ( [protected] ) 14-48 hrs dt. 15.10.2016