Amazon India — defective lenovo ideapad received on 03.11.2017 could not be returned back

Address:

Kamrup Metropolitan, Assam, 781015

I purchased a lenovo ideapad 320e 80xh01gkin and received the same on 03.11.2017. On 06.11.2017 i came to know that the touch pad is not working. I tried to return the same using return option of amazon. But in my amazon account only first two steps of return out of total 3 steps allowed and technical support option was shown. I tried several days and on 17.11.2017 i found that the return option was closed. Now i am helpless. I want to return the laptop. Please help me in this regard.

Order date: 29.10.2017
Order no. :[protected]
Sold by : cloudtail india private limited

Thanks and regards

Kamal sarma
Supdt. (Fin.)

Lgbi airport
Guwahati
Pin-781015