Amazon India — Defective product delivered (xiaomi redmi note 3 phone)

Address:	Bhilwara, Rajasthan, 311001
Website:	www.amazon.in

I ordered a redmi note 3 32 gb phone which was delivered on 2nd nov, 2016.

Order #[protected]

But it's not detecting sim card even though sim is inserted properly. Neither it is detecting wi-fi. I wanted to return the product but the return policy is horrible. It asks to visit a url from the affected device which is not possible in my case as the phone is not even getting connected to internet. How is it possible to visit a url from the affected device?

I have been using redmi phones from last 1 year but never seen such a huge blunder. This return policy is created in such a way that the customers fed up and stop using amazon any longer.

Last date to return the product is 15th nov, 2016 and i am not sure how that can be done. Amazon has to understand that there are very few xiaomi service centres and it is not feasible for customers to go to service centre whenever they have such challenges in the newly purchased product. The product was purchased from amazon and they should be responsible end-to-end. Why the customers should bear the pain of going to service centre for a brand new product that is defective.