Amazon India — Defective product received and not being picked up

Website:

Amazon.in

Amazon India OnePlus please find the series of events as below

Order Id - Escalation[protected]***7503

(Mail sent but no response)

15-09 Order placed for one plus 9 5G

17-09 order cancelled by Amazon fraudulently stating problem in the exchange phone (no one from Amazon came to receive the old phone)

17-09 Replacement order generated for the same

20-09 defective phone received and replacement denied by amazon also refused to refund the discount amount which was applicable while generating the order. Old phone picked and refund of that is forcefully being processed as amazon balance.

Return of the defective product generated

21-09 return of the defective piece being rescheduled due to incorrect updation by amazon and the story goes on...

22-09 pick up cancelled again

@amazon india

4 CONSECUTIVE MISTAKES IN 4 DAYS AND STILL NO RESOLUTION TO THE COMPLAINANT, ARE YOU SLEEPING OVER YOUR COMPLAINTS??????