Amazon India — Defective product received, they approved the return but not taking the return pickup

Address:	700132
Website:	www.amazon.in

I purchased a motorola moto g4+ mobile phone from amazone (Order id #
[protected] this month. After using few days, i found it is a defective product as it is malfunction some time when it is connected to charger. I try to replace it from amazon accountas it is under 10 days replacement terms, but there was no return option, so i contacted with amazone customer service. They told me they will run some software on my mobile to optimize it and it will be fix, and also told if it will not fix they will strightly take the return and replace it or will give the money back. After there optimisations the problem was still there, so i contacted with them. They told me to wait for 24 hrs and it may be fix autometically. I have done that. Next day it was the same problem, i contacted again, they told me to send video to them to prove that it is problematic. I sent that also, next day i again call them to return that. They again check the device by there software and agreed that there product is defective and told me that they will take it back and will give me the refund. So they scedule the return pickup on 17th of this month (I. E 17.09.2016). That day morning i got message "your return pickup for[protected] has been scheduled for 17-sep between 8:00am-11:00am. Details: http://amzn.in/4OpEItE". After sometime got another message "your return pickup of moto g plus, 4th gen (Black, 32... Has been rescheduled. Details: www.amazon.in/orders". After 11.30 am got another message "your return pickup is scheduled for today and will be picked up between 5:00pm-8:00pm by amzagent ([protected]). Details http://amzn.in/iOXXYLV". After 5.30 pm i got message "your return pickup of moto g plus, 4th gen (Black, 32... Was cancelled at the time of pickup. If you still want to return, please contact amazon.". Then i tried to contact on that number, but when i called to that number at 8 pm, i just heard that the guy was abusing me without any reason, i just dropped the call and contacted to amazon customer care, they told me that they will take action against the courier boy and they will re schedule my pickup. Next day same thing happend, got message of schedule, reschedule and cancel, again and again i contacted with them and they are just gave me assurance to solve my problem, but has done nothing. The strange thing is that every time i got the schedule pickup message, the same mobile number was there and every time it has been cancelled autometically. I contacted with them over the phone and through email, but no result. They are just doing the same mistake again and again. One of there floor maneger took that courier boy number to contact with him, and told me that the number is unreachable, he will contact within one hour and will inform me, but i have not got any information about that, so contacted with them again, honestly speaking i was rude that time, so anaother floor maneger blamed me that i am cancelling the pickup from my side, i am not attending there call from courier. So this is the thing happening with me, i am paying bank emi for the unusable phone, they are harassing me when i am calling, i requested many time to call me back to solve the issue, but i have not received a single phone call from amazon. Now i don't understand how i can handle this situation. Even today 29.09.16 i contacted with them, they assured me that they will solve the issue, but same messages with same number came and pickup cancelled autometically. If there is any suggestions to get rid of these situation please let me know.