| Address: | Gautam Buddh Nagar, Uttar Pradesh, 495004 |
I had ordered a product on 25th October 2018. Order number[protected] to my home in Bilaspur, Chhattisgarh. The phone number registered to the account cannot receive calls, however messages are received. I got the message "Arriving by 9pm: Your package with AURION 20 kg Vinyl Plates.. is on road with our AmzAgent([protected]) & will be delivered by 9pm. http://amzn.in/d/7anLkm9" on 28th October at 8:00 am. Since I know that the delivery guy cannot call me, I called him at 13:00 with my other number and told him to call on my new number. He said he will be there in 5 minutes. I called him again, then he said it will take him more than 2 hours. I waited for him. I then called him after 4 hours. And he did not receive my calls. At nearly 18:30 his phone was out of coverage area. I then tried at 19:00 and again at 20:00. I guessed he would have been busy. And then at 20:37 this message comes. "We could not deliver AURION 20 kg Vinyl Plates for Home Gym as we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/d/eVyJp8p". Now, when I explicitly told him to call on my other number, why couldn't he contact me. I thought I will do whatever is told on the text and try the next day. So, today, 29th October, I called him again at nearly 12:30. Told him, he recognised me and told me that the given number was invalid and I reminded him of the conversation we had yesterday. He said he will be delivering the product within 2 to 3 hours. After 4 hours I called him again. Now he started ignoring my calls. I messaged him with my number and name and address. He still didn't come. And then again at nearly 18:00 his phone was out of coverage area. I tracked my order and it says "Returning to seller". Now what exactly can I do? And even if he could not contact me on my number, he could have easily delivered at my house as I was there the whole time. Who is responsible for the lost time and energy? Was this information helpful? | 
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