Amazon India — delivery issue and wrong commitment

Address:	Vadodara, Gujarat, 390002
Website:	www.amazon.in

Hi there, i am thakkar harshit,
i have been shopping with amazon from long time, but this was the last
order of my life as i have been in very bad situation today,
i bought a lenovo k8 note and got delivery on 9th, in just 3 days it's
blutooth, wifi, hotspot, stopped working, after too much conversation,
the replacement took place, in that case i ignored all the problems,
but today as the product was arrived at local area(vadodara) in
morning at 9:15 am, i have talked with the amazon(executive named
"shubham" ) and shared my issue that i live 45km
far from the delivery address, we talked and he(shubham) told me
that-"it is now my responsibility to deliver the product on or before
3pm today itself, to double confirmation i told again that i have to
go 45 km to reach at delivery address, he again confirm me that it
will be surely delivered and told me to reach at the delivery
address", this conversation was made at 12-12:30pm, on his
confirmation i left the home at 1pm and reached to the delivery
address(45km far). and waited till 3pm, after that i again talked via
amazon chat and talked with pooja
she told me sorry for the wrong info given by shubham, and told me to
wait till 5pm, and she told that she is requesting AMT for delivery,
after that i got call from Amazon transportation service (mobile no:
[protected]) he told me to wait at the delivery address, and said "i am
sending a boy to the address " i waited there till 5:20pm in between
i have tried to call back Amazon transportation service (mobile no:
[protected]) many time but they did not pickup my call. at the end i
again talk with amazon and they told me that delivery is not possible
today. now the point is that if the delivery was not possible today
than why the hell so many people give me confirmation and promise
about it, i traveled 45 km + wasted my 6 hours + petrol again i have
to came back home mean more 45km of travell. is this the way of
service, not answering calls, ask to wait all day, and in end telling
sorry is not enough.