Amazon India — Delivery of Iphone 7 (Rose Gold) 32GB

Address:	Mumbai City, Maharashtra, 400060
Website:	www.amazon.in

This is with regards to the delivery. The whole intention of buying the product from Amazon was because it offers a one day delivery option for which i paid. This was supposed to be a gift for my wife's birthday which was 30 June'17. After waiting the whole day the tracking option showed that it is delayed because it went to a wrong courrier warehouse which in no way is my fault. When i spoke to Rekha and insisted the phone be delivered as a gift on 30 June'17, she promised on call that it would be delivered by 8pm (phone call available for proof). After 5 mins i received an email saying that "we would try and deliver" it on 30 June'17 which i replied to because i was promised the same day delivery. Off course, i was fooled because the product was not delivered yesterday and no call came.

In fact, the delivery now shows to be delivered on 3 July'17 despite paying INR 100 extra for early delivery. No call or message has been sent to me informing me about this.

The company easily says that they will refund INR 100. But what about the emotions attached? Flipkart also had a cheaper cost but since they could not deliver soon i didnt book it there. In fact i can even share details of Iphone 6 which i booked on flipkart, which showed 4-5 days delivery but it was delivered yesterday itself.

Pathetic experience and bad customer service. It is disappointing to have been misled like that.

Waiting for their explanation but is this justified?