Amazon India — Delivery/refund/return

Address:	New Delhi, Delhi, 110091
Website:	AMAZON.IN

I have placed an order of this phone through amazon on 03-oct and was not delivered on time. Thus, i had to process the cancellation on 13-oct-2016 and today is 25-oct-2016. It's been 12 days now, since i cancelled the order. And the product is still not delivered back to the seller. If you can not deliver the product back to seller. It's not my concern. You are incompetent to send the package back on time. I have spoken to amazon a lot of times and was promised that refund will be processed on soon but not on time. Neither i haven't received any communication from amazon regarding the delay in delivery nor for refund. I have tried ordering another phone and the status shows that the phone can be delivered in 48 hrs. Using amazon prime service by paying rs 80 extra and 24 hrs for rs 100. I have already paid for the phone using the credit card. I have already paid the emi. I would never recommend amazon to anyone. The service received from amazon was beyond terrible. Amazon could have tried arranging the delivery of the phone from another seller. If they'd really wanted to help a customer. I have provided the feedback so that you make improvements and "build earth's most customer-centric company". And i don't think that amazon's customer service team has tried even 1% of it.

I had to place another order on 14-oct-2016 and received it on 16-oct-2016 through amazon prime.

I have collected enough proof including phone conversations recordings, email conversations and communications on amazon website. I have lost all hope to get help from amazon to get my money back.