Amazon India — Dell laptop and a canvas messenger side bag

Address:	Chennai, Tamil Nadu
Website:	www.amazon.in

Ordered on 13 march 2016 order#[protected]
Product: dell inspiron 3148 11.6-inch touchscreen laptop (Core-i3-4030u/4gb/500gb/windows 10), silver
Sold by: zealdeal
Rs 34, 999.00

On trying to use the laptop, i found that it does not boot. I informed amazon.In immediately. I was told that a complete refund would be arranged as soon as the product is received back. Since then for the last 12 days, it has been a marathon wait. Everyday i ring your helpline, i tell about my problem and everyday i am told that a pick-up boy will take the consignment back. But no body comes. The address i gave is of my office. So whoever comes has to come by 10 30 to 5 30 pm (Latest).
Besides being a senior professor, i also write columns for national dailies in english and bengali. If this continues, i will be forced to make my experience of shopping with you public.
There is another consignment which needs to be picked up. It is a canvas side bag. I was sold as a 11.6 inches bag, when it reached, i find on the body of the bag is written that it is actually a 10.6 inches. The order number for this is: order#[protected]. Ordered on 16 march 2016

Please make arrangement to pick up these two today itself.

Thanks.
Manas ray