Amazon India — dell laptop non delivery

Address:	Ernakulam, Kerala, 682030
Website:	Www.amazon.in

I had placed an order on 18th october for a dell laptop computer, and paid the full amount by credit card.
Yesterday, i was expecting delivery, at 15:51 i got the following sms

Arriving today: dell vostro 3478 intel core i3 8th gen 14-inch laptop (4gb/1tb hdd/windows 10 home/black/2.25kg) will be delivered by amzagent ([protected]). Enter otp-xxxxxx only after getting the package. Track: http://amzn.in/d/fG2FZ66

As i did not hear from the courier till 4pm, i send an sms to amz agent[protected] stating i need the deliver today and giving further details of my address.
At 18:56 i got this message
Arriving by 9pm: your package with dell vostro 3478 intel co.. Is on road with our amzagent ([protected]) & will be delivered by 9pm. http://amzn.in/d/fmtztzN

This amzagent no[protected] is amazon delivery land no, i tried calling up no one was picking it up.

Same time i also got this sms

We could not deliver dell vostro 3478 intel core i3 8th gen.. As we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/d/j1Vt67e

As i was very much in my room, i logged into my amazon account delivery status was shown as delivery attempted, and contacted customer support no and informed that the sms is false and they never tried to call me, and enquired when i can expect my delivery tomorrow, as i didn't want to waste the whole day waiting for delivery i said i wanted it to be done before 10.30am.

After the call when i logged to my account i was surprised to see the delivery status has been changed to delivered and that too delivered package handed directly to the customer at 20:49.

I again called up customer service and informed ms bhumika i have not collected this product and to immediately follow up and let me know the status. She assured me it will be looked into and investigated and will revert latest by 25th, i voiced my concern that 25th is too long s period they should sort it out and deliver tomorrow.

At 20:59 this msg was in my inbox, i read after the call.

You can return or replace dell vostro 3478 intel core i3 8th gen 14-inch laptop (4gb/1tb hdd/windows 10 home/black/2... By clicking on http://amzn.in/d/ejy1cSB

How can i return an item not received by me, and today till now no one is able to update me, and will have to wait till 25th, to know the status, i tried even filling up tbe feedback to complain about non delivery, i did not enter otp confirming my delivery though at 6;48;29pm i got another message on my bsnl mobile from 51466 mentioning my otp no. And requesting to use it at time of delivery, i have not entered the otp confirming delivery as i have not received it. So i wonder how at 8:49 delivery status was changed to delivered, package handed directly to customer unless amazon staff. / courier has connived to hack my otp.
Please take up the matter on urgent basis and deliver the lap top immediately.
Please revert asap.

Today till now i have not received a call or sms updating me about the status, i even send a sms to delivery boy no response, do amazon expect customer to be cooped up in a room waiting for them to investigate and repot by 25th, its ridiculous and exploiting customers good faith, as i can't proceed any further till 25th.