[Resolved]  Amazon India — Denying to give gift card for redmi note 3

Website:

Amazon.in

I placed order #[protected] of redmi note 3 on 8th august as part of independence sale i paid through sbi debit card for eligibility of 10% cash back on 10 october, but unfortunately i haven't received order on 26 august after many mail or communication, amazon told me that they are unable to deliver order due to some logistic issues and asked to place fresh order n cancel the existing order so, i asked what about 10% cash back because that offer applicable for independence days sale only. Later customer care executive told me that amazon is agree to give you a gift card amount same value of cash back amount after 10 days of delivery. I placed fresh order #
[protected] and cancelled old order #[protected] but after 15 days of delivery amazon not ready to give gift voucher.
I have every mail communication records with amazon india in which they given me assurances that 10 days after delivery of your order you will receive cash back.
Please see communication from amazon.in on 26 august

Hello

Ahmed here from amazon customer care.

I have solved your problem completely. I have requested the supervisor over here and they have agreed to give you a gift card amount worth the

Cash back. Also the refund will be processed for the order that was not delivered to you.

Please place a fresh order for the same product. Once it is delivered to you kindly wait for 10 days. I will give you a call and the

Gift card amount to your account. I am sorry for the delay that you have faced on this order.

I hope that this helps. Thank you so much for contacting amazon customer care. It was a pleasure speaking to you.

Please use the survey below to tell us about your experience today.

Warmest regards,
Ahmed. A