Amazon India — Didn't receive my money refund from them

Address:	560055
Website:	amazon.in

This is Ravi Prakash Pandey s/o Rajendra Kumar Pandey, on 6th April I ordered BlackBerry dtek 50 model from Amazon.in at a price for rs 19, 996₹ which was prepaid and was paid via my UCO bank A/c but then I cancelled the order and asked for refund from Amazon.in on 8th April, for which they issued me stating 3-5 business days required to finish up and on 18th April I received a confirming message that they have sent me the money back into my UCO bank a/c no- [protected], Banashankri branch, Bangalore, ifsc code-, but when I cross checked with bank officials they said no money was given by Amazon.in to my account. After providing them with refund reference no[protected] *(given by Amazon.in), they were consistently declining the request .please help your customer, I sincerely request to everyone involved to please take further action as soon as possible and help me in getting my money back else i have to take some legal actions against company as its already 20 days.mob-[protected]