Amazon India — DSLR Camera

Address:	700156
Website:	Amazon

I am yet to receive the article Nikon DSLR Camera after 7 days of placing order (place on 20th Oct) with full payment. I had to call numerous times the help desk of Amazon and I am told the item is lost in transit and seller cannot provide another item, so I need to cancel it. I agreed but the system did n't allow me to cancel, the support staff tried but also they could not cancel the order. I have paid full amount and now I am not sure when I am going to be get my refund. I made several calls to the help desk but they could not do much. I have tried to reach out to a senior person of Amazon but no one provided me contacts. I am not sure what do I do now.