Amazon India — empty parcel received

Address:110094

Hi
I have ordered a samsung galaxy m20 mobile on 16-may-2019 from amazon.com
Order no[protected], ₹-11990. Parcel arrived at time. The parcel was light in weight so i decided to make video of opening it. I opened it and found that the ceal of the box is broken already. When i open the box mobile is not available in it. I have complained it at that time on amazon customer care thay ask me to wait one week. I contacted customer care after one week thay denied to deliver me my product.
I want my product for which i have paid ₹ 11990.
Please check and help me.
Thanks.
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