Amazon India — Fake advertising and not delivering ordered items

Address:	395004
Website:	amazon.in

I made an attempt to buy Lenovo K5 vibe from amazon on the 22nd june and kept checking the status of my order to be delivered after every hour.The status of my order showed in my order list as confirmed and the parcel will be delivered till 8:00pm on 27th june. as a result i was waiting for the delivery. On the 25th at 5:56 pm i received a message from AMAZON INDIA that my order is on the way but suddenly at night on the 27th june after 2:35 am the status changed to cancelled which i again changed to confirm delivery in the morning at 11:18am and discussed about the issue with the Customer Care at AMAZON INDIA at 1:20pm where he assured me that it might be a problem and he will take complete care that the order will be delivered to me. now on 29th june when again i contacted them on Customer Care they informed me that the person i talked to earlier did misguide me regarding the delivery and the parcel can not be delivered to me under any circumstances.

In this case I've registered my mobile phone number and email with AMAZON INDIA in order to stay connected with them regarding the order.

If I've cancelled the order, why didn't I receive a confirmation of the cancellation message on my mobile phone or email or on the app?

As AMAZON INDIA is doing this advertising to raise their revenue in the market they will never message me the details of the regarding as they themselves cancelled the order and they blame me for the cancellation.

I strongly appeal you to take harsh action against and stop this fake advertising campaign started by them and if they continue they should fulfill the orders placed by the customers and in no way the parcels should be left undelivered without the consent of the buyer.