Amazon India — false promise by customer care associate

Address:

Naudhiya Abad, deosar, Singrauli, Madhya Pradesh, 486881

Dear team, if you can't return any product then don't do any kind of false promise with customers. I bought a nokia mobile from your website but unfortunately it has some technical fault. I asked to your customer care executive to replace or refund this item. They promised me to send new one and the defective product will be collected from me by your executive. But neither the product has been collected nor the new one has been received by me. When i called again to cce of amazon they make an excuses and sad to send the defective product by myself. No one will come to collect it. And also they didn't send any new one. Sir my question is that if your executive were unable to reach me then why your cce has assured me executive will come to collect. Why they false promised me, my new mobile will be dispatched shortly. Please listen the conversation between your executive and me, when replacement initiated. I literally disappointed by your team. I will throw this garbage phone out if you guys will not return it. My contact number is[protected]