Amazon India — faulty handset coolpad note 5 by amazon & coolpad

Address:	Mumbai City, Maharashtra, 421301
Website:	www.amazon.in

I had ordered coolpad note 5 mobile which was exclusively available only on amazon. My invoice date is 22 jan 2017 and invoice number is tn-maa[protected].

Order id is[protected] and device imei number is [protected]
I received the product on time. Thanks for the services. Mobile worked well for few days and then there use to be call drops. The intensity and frequency of call drops increased in the first month itself. I approached cool pad service center in kalyan west (Technotronics technologis regency avenue, shop no -13, masjid lane, syndicate, kalyan (W) mumbai, maharashtra) where i was informed that this is due to poor quality of power chip and mobile needs to be sent to factory for chip replacement to resolve the problem.

I surrendered my mobile to them and received it almost a month after my submission. However, the problem again continues till date. Further, i am facing following problems:

1) excessive heating: while using mobile for its primary function, i. E calling, the mobile gets over heated in just 05-10 mins and the body temperature of mobile increases so high that it becomes very difficult to handle it in hand.

2) high call drops: call drop frequency is very high.

3) battery issue: the battery performance has fallen drastically. 100 % battery gets drained to 0% in just 20 mins.

I approaced amazon customer team and they asked me to first contact coolpad india and if they deny for replacement/refund, kindly share the correspondence details to amazon.
I did the same. When coolpad india denied for replacement, i shared the details with amazon via email. However, amazon now asked me to letter a denial letter from coolpad service centre sign and stamped from coolpad service centre whihc ic not possible for me as a cosutomer.

After this pathetic experience, i don't trust this handset. I have already experienced the service centre work. Now i won't be in position to revisit any service centre.

Hence i need free replacement of my handset or else refund.

Seeking help and legal support. Thanks