Amazon India — Fooling customers,cash back denied | |||||
Ordered Samsung galaxy S7 edge(Order ID:[protected] on[protected], amount paid through HDFC credit card. After placing the order, mobile is delivered properly. However i got a mail from Amazon on[protected] that my order with amazon is eligible for cash back of15% because of the promotional offer at the time of sale when paid through HDFC credi card. Later i contacted amazon through e mail that the cash back of 1500/-(as promised by amazon by email that 15% of 43000/- i.e maximum cashback of 1500/-)is not credited in my account. Amazon replied that cash back will be credited by January 5th 2017. When the same was not credited, i again contacted amazon, this time they asked for 5 business days to solve the issue, which was not resolved.I again contacted this time they replied cash back will be credited or gift card worth 1500/- will be given. But when i called amazon team on[protected], they are denying that i am not eligible for cash back.Utterly frustrated with amazon be-fooling customers like this. Was this information helpful? | |||||
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Amazon India customer support has been notified about the posted complaint. | |||||
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On 1st oct 2016 before placing the order just to be sure I contacted customer support via chat facility and asked whether if I would be eligible for cashback. To which he replied yes I would be eligible for cashback if my order consisted of the said items. After getting confirmation and reading all t&c, I went ahead and placed an order.
On 2nd Oct I received an email saying that if eligible then I would get cashback.
On 14th Nov 2016 I received an email which stated that my order entitles me for cashback.
On 5th Jan 2017 when I didn't received cashback, I first contacted HDFC and then they said amazon didn't processed it.
Contacted amazon and they apologized and said that if I have received an email then I should get cashback.
They asked me if cashback can be given in the form of amazon.in gift card, to which I refused saying that it would be good if it is given in the card account.
After few days on 3rd Feb 2017 I receive an email saying that I am not eligible for cashback.
I called customer service to check with them what nonsense is this about. I had read the t&c and also got it confirmed before placing an order. Also I did received an email saying that my order entitles me for cashback.
Asked them to provide chat transcripts, offer t&c pdf document and reason why I received an email and why agent said that I would be eligible, to which they didn't provided any information.
Received an email which again stated is it ok to give cashback in the form of gift card. This time being frustrated, I replied saying that please go ahead and process it in the form of amazon.in gift card.
No reply for 3-4 days, sent several emails. No details were shared and they simply again started saying that I am not eligible.
Again today called customer service, asked to connect to higher representative. She refused to do so and assured that she would help me with resolution. Again explained the complete issue. She agreed that customer service agent had confirmed about cashback during the chat. But then after 30 mins she started giving lame reasons for not being eligible for cashback. The worst thing she could say was that the email I received on 14th Nov 2016 about my order entitles me for cashback is an automated email sent to all customers including those ineligible. When asked her to reply the same statement in email, she refused saying that I cannot document whatever I am saying. Hahaha...this is how I felt.
Then she disconnected the phone saying that I have provided all information, to which I replied no you haven't and shouldn't disconnect the call, but she was adamant and disconnected the call.
Again called the customer service, asked again to connect to higher representative, was refused, told the issue, he simply disconnected the call. Lol
Again made a call, requested to connect to higher representative. Was again refused and assured the resolution himself. I had to again explain the issue. Asked him what does the email sent on 14th Nov 2016 imply, asked him to please reply the same in email, and then he was so rude saying that why do you want it to be documented. I cannot tell it via email. After that he was just rude in his behavior. Started saying that now again you would call us even when we have said that you are not eligible.
Such a bunch of fraudsters and cheaters, won't accept the mistake and simply say you are not eligible. They feel that we cannot do anything. And I assume this is a fraud and many customers would have faced the issue.
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