Amazon India — Fraud act by presenting fake deals, booking order and then cancelling order later

Address:	122017
Website:	amazon.in

On 27.03.2016 at around 1:40 i booked a moto g turbo(16gb) white colour mobile for rs4999/- from amazon india (Order no:[protected] after watching their advertisement on facebook. I ordered using the promotional code and i had a discount of rs7500 from the original price of rs12499. I paid the amount sucessfully and got the order confirmation mail from amazon.In on my email. But later in the evening i got a message and email from amazon stating that "we regret to inform you that your order for moto g turbo was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled."

It is a shame for a ecommerce giant like amazon where they are cheating their consumers by first giving them fake discounted deals and then cancelling the order after the booking. I dont know whether it is a technical glitch or something else but if the site itself has allowed us to purchase the product at discounted rates(Without any kind of warnings or notifications) then it is their responsibility to hand over the product to the buyers in the same rate (Without cancelling their orders) or compensate in some other way.

Seems like bringing such lucrative deals on the sites and getting the maximum no. Of hits at that time is becoming a new fraudlent trend amongst the ecommerce sites where they earn lot of money (By the hits) and at the end cheat the consumers by cancelling their order. But why should we suffer ? How can we trust these sites that they are not cheating on us ?

Similar kind of fake deal complaint was registered earlier against snapdeal where the company has cancelled the order of a iphone 5s which was purchased at rs68 and a good judgement was passed against the company (In the favor of buyer).

I wanted to file a complaint against the amazon regarding the same and i believe that consumer court will take strict action against the amazon and pass the good judgement as similar to snapdeal case.

Please take legal action against amazon and order them to deliver the product at the aforementioned promotional price(Rs 4999).

Thanks and regards,
Sagar sikri