Amazon India — Fraud by India Post in Amazon.in deliveries

Address:

Mumbai City, Maharashtra

To Whomsoever it may concern Hello, Ref: Order ID[protected] Let me begin by saying that I love shopping on Amazon.in. I like the website, it is very user-friendly, and the delivery is always before time. I congratulate Amazon.in on this performance. Having said that, something interesting happened today (April 04, 2015) w.r.t. Order ID[protected]Prepaid Order with Free Shipping). The mentioned Order was delivered today by India Post. And the Postman asked for Rs 30/- as delivery charges. I read about the association of Amazon.in with India Post, the former looking forward to use the latter's delivery penetration (Pincodes) in India. When I told the Postman about the Free Shipping, he said that the instruction from the Post Office is to collect Rs 20-30/- as delivery charges for all Amazon Orders. When I refused to pay, he refused to deliver the package and told me to collect it from the Post Office. I immediately told him that I would complain about this to Amazon and file a complaint in the Post Office too, he simply walked away with the package. Then after walking away for a few steps, he returned back with the package, handed the package to me and warned me about my future deliveries. He said that now Amazon deliveries will be made by India Post and I must take care in the future. WHAT DOES THAT MEAN? WAS THAT A THREAT? WAS I WARNED ABOUT MY FUTURE ORDERS FROM AMAZON.IN? SHOULD I STOP ORDERING FROM AMAZON.IN? IS THIS THE DIRECTION THAT AMAZON WANTS TO TAKE WITH INDIA'S SHOPPING POTENTIAL? After providing such good service and building a huge consumer base, this complain would probably go unnoticed? But I am sure there are others who are facing this same problem. India Post and Amazon.in are both to be blamed for this issue. India Post doesn't care, it never has. Well does Amazon.in? Today we hear about the millionaires and billionaires in e-commerce industry, tomorrow we will hear the about the INDIAN POSTMAN AND HIS MILLION DOLLAR IDEA. I, the customer, pays for all of it.