Amazon India — Fraud information regarding delivery

Address:

Howrah, West Bengal

My order id is[protected]. My package was supposed to be delivered on 11th of july 2015. I got an email from amazon saying that delivery was failed as the addressee was not available. However, i was at home all time and there was no delivery. No one ever came to deliver the goods or no delivery boy ever called. So i contacted your customer care assistant, venkat, who told me that the goods never reached my home. It is lying at bluedart warehouse (Blue dart express ltd, premises # 91, 94 & 96, grand trunk rd - north ward # 15 p. S golabari, location : howrah, telephone - [protected]) . He promised me that my goods will be delivered on monday.

On monday also i was at my home all time and again there was no delivery. Amazon sent me the same email saying addressee was not available. So again i contact the customer care assistant, parvathy, who told me that the courier had updated incorrect tracking detail and no delivery was ever made. She again assured me that i will get my package on tuesday morning.

Today is wednesday and still i haven't received my goods. I got an email from amazon saying since delivery attempts was failed twice they are sending the goods to their fulfilment centre. First of all i would like to know how the courier (Bluedart) updates incorrect information when no delivery attempt was made. This is a case of fraudulence then. Secondly, why am i hassled for a simple delivery issue? I have ordered goods from many online sites, but there has never been an issue like this. It’s better than i order from other sites than amazon, if i have to face this with a simple delivery. Moreover, amazon has no control over the transportation of goods.

Either amazon is doing a case of total fraud or the courier service. If my case isn't solved and if there is any delay in receiving my refund then i shall take this matter to the consumer forum.