Amazon India — Free installation offer, but no refund given

Address:	Lucknow, Uttar Pradesh, 226010
Website:	amazon.in

Ordered lg 1.5 ton dual inverter a. C. 07.04.2017, with an offer of free standard installation. But, lg persons during installation demanded rs 499 towards installation charges. At that time, i contacted amazon customer care, she told that whatever amount i will pay to lg persons towards standard installation, that amazon will refund and also sent email dated 12th april confirming same. But now when iam contacting amazon customer care to ask the status of refund they are denying to give the refund in any manner.

This is the email that amazon customer care executive sent on 12.04.17 when lg persons came for installation:

"
Amazon.in
Apr 12 (12 days ago)

To me

Amazon
Your account amazon.in
Message from customer service
Hello,

As mentioned on website you will be eligible for a free standard installation.

In case the brand is charging any installation charges we will help you with that. We will initiate that amount to your amazon gift card within 30 days.

I hope this helps. We look forward to see you soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Bhavya. B
"