Amazon India — horrible customer service and company prioritize a fake and disgusting policy above the needs of customers

Address:Ahmedabad, Gujarat, 380006
Website:amazon.com

From last few days i was trying to order honor band 3 activity tracker to gift my brother on 2nd april from amazon but i couldn't place order as price was frequently changing that even in few minutes. Once i tried to place order and for that i searched for my bank details as my account was new mean while price changed and increased again so that time also i couldn't place order. Seller were also changed with price every time and all were new sellers. I tried to contact seller which was also not possible as on google those sellers we're not available. Some how i contacted customer care and make sure about seller means they are not fraud and product is genuine. Then i palced order for 3 band it accepted my order as cash on delivery was not available so i paid through debit card. My order was placed on 29th march during this period i so many time contacted customer care and asked about each and every thing mainly for urgent delivery as it showed delivery date of 3rd to 5th april but they never info me about quality and today suddenly at 12:30 am (1st april) they canceled my order by giving silly reason of quality. If it was the metter of quality then they must inform me while placing order even when i contacted customer care they never informed me and now they are saying this thing and everytime they just made fake commitments and then back steps from help. I wasted my 3 days now product is not available at same price also i want to gift it so how can i arrange in short time. Also they diducted money for 3 bands and i will receive money within 2 days because of sunday so disgusting! How can they cancle order without informing or if there is such policy then why your system diducted money of 3 bands? I want my product back. Provide me my order at same price or i will take leagal steps against you for misguiding me and for wasting my time and money. I have each and every mail and call recordings.
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Amazon India customer support has been notified about the posted complaint.
Apr 01, 2018
Updated by Nikunj Bhargav
Worst worst company and services I have ever seen. Yesterday they cancelled my order by giving execuse of quantity. Today I again placed order with less quality still they cancelled it by giving silly execuses 1st they told me that seller don't have product then said you're previous order is already counted so again quantity exceed so it was cancled so for that you have to mail us and request us that you haven't received your previous so please update my quantity and increase it. I am totally surprised. What is this nonsense ? You know that order is cancelled then how can you count that quantity ? Also they told me that you will get your refund till 6th april. Why so ? Why I have to wait till 6th if you can cancelled it any time then why not paying my money on the spot ? Also the customer care supervisor was behaving totally nonsense was talking very badly and with lots of attitude and asking me to talk professionaly he was just trying to provoke me so just to disconnect the call so that he can cut the call and he didn't have to help. Inshort you people just want to harass your customer that's it.
Apr 01, 2018
Updated by Nikunj Bhargav
I asked them to give proper reason for cancellation of the 2nd order in writing and this is what he send me. They are treating customers like fools. He said me that if you want to buy product again then request our team to increase your qualities. I am ordering 2 bands which is within quantity still I have to request them to buy such irritating service they are providing to their customers. If order is cancelled then you can not count it in my quantity limits as I have not received it yo also know it very well then why should I have to inform yo about that can't you understand by your self ? Such a ridiculous policies you have!!!
Apr 01, 2018
Updated by Nikunj Bhargav
This is how they cancelled my order without giving any reason And in another mail they told me to inform them about quantity before placing order but again I asked them for giving me proper reason of canceling the order but instead of providing me genuine reason they told me to inform them about quantity before placing a new order.
Apr 01, 2018
Updated by Nikunj Bhargav
I am trying to attach screenshot of mail but it is not being uploded.
Apr 02, 2018
Updated by Nikunj Bhargav
Instead of solving problem or providing help they are repeating same thing that your order has been cancelled and you will get your refund soon. They also don't know the proper reason for this but still they are not finding reason they are just saying me that you will get your money that's it but they are not ready to understand or not trying to help me for this Everytime that just say that they are helpless they can't do anything why can't you do ? Policies are your's you than you must know about your policies better than me. So my I just want is my order which you have cancelled for no reason after placing order and charging money for it so provide me same order at same price on same delivery date as you already have wasted my lots of time.
Apr 03, 2018
Updated by Nikunj Bhargav
Not getting any response from amazon.
Apr 13, 2018
Updated by Nikunj Bhargav
After so many days also I didn't get any reply from Amazon.
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