Amazon India — Huge delay against Order #[protected] with date 13 jun

Address:	New Delhi, Delhi, 110091
Website:	www.amazon.in

I ordered Redmi 4 phone with Order number #[protected] and paid 8999 against the same. the expected last delivery date was 19th jun which not delivered even until today.

I contact every day to customer care and every time they mislead and giving next date once I talk about spending our time and money due to his miscommitment he said this is policy that we try our best otherwise refund the money without any compensation.

this website is doing such thing several times earlier.

1 some not delivered and initiated refund.
2 take guaranted delivery charge but not delivered.
3 sending delivery agent number out for delivery but agent told he is on leave or sometime person said he is not working in amazon.

representative very rude and berate me that this is policy that if not delivered on time you have to wait as you need it otherwise they will cancel and can refund.

please take a serious action against this.