Amazon India — I am complain about my refund

Address:	788806
Website:	www.amazon.com

Sir
I purchase a item on amazon at the date of[protected] which price is 6599 and order id[protected].It rached on me at the date of[protected].But the item is defected..I return the item through india post( tracking id-ES[protected]IN) at the date of 19-09-16.It reacher to the seller at the date of 02-10-16.In this case they didnot inisiate my refund.After 10 days i did A-Z clame to amazon.They gave me 2 week time.Look sir today is 05-11-16.But i dont recive my money.03-11-16 i again make a call to amazon but didnt response, and again take 48 hour time.What kind of shoping site is this? ther is no customer satisfaction.Now you told me what kind of action i must take