Amazon India — I got defective product and still I didn't get refund

Address:

636005

Hi team,

Order#[protected]

I ordered skullcandy set sport wired in-earphone with mic (Gray/speckle/miami) on 8th jan 2020, when i got the product, i tested it, and it was not working right side speaker.

I was asked for a replacement order and then got a replacement product on 13 january 2020, at which time i got the skullcandy headphone, but with its completely different color and different model.

I contacted amazon cs team, they made a return request, the product was picked up on 14 january 2020, amazon executive checked the product thoroughly and then he picked up the product.

I have not received a refund yet, i have attached the image below. Please try to take quick action on this issue.

Thanks and regards
Kavitha