Amazon India — I have not received my refund yet

Dear sir,

I have purchased a mobile phone through my debit card from amazon and paid rs. 18750 on july 28, 2019. But due to some technical reason i requested for refund from amazon and in the meanwhile i have closed my account on august 6, 2019 and amazon has refunded the money of rs. 18750 on august 21, 2019 into my account that has closed on august 6, 2019.

I have received the credit message through hdfc bank as well and as amazon share the refund reference number is 961310.

Kindly trace the fund and help me out as bank is helpless at the moment and when i have visit the bank they asked me the settlement report from amazon and amazon is saying that they have refunded the amount as back to source and they don't have any settlement report.

I am sharing the snapshot of the same.

Kindly do the needful.