Amazon India — I received a lux soap instead of lenovo k8 note handset

Website:

www.amazon.in

I have received a lux soap instead of lenovo k8 note handset on 10 sep 2017 on 11sep 2017 i have complaint to amazon. They told me within 3-4 working days they will investigate and resolve the issue. Then they told me by mistakenly they wrote 3-4 days it should be 3-5 days for resolve i. E 18th sep 2017.

On 7th working day i. E 19 sep 2017 (5:33 pm) i called them regarding this and they told me "again i have to wait maximum 72 hours for update/resolve and if they unable to give me update they they will replace/refund my amount".

But today when i called them i. E 22 sep 2017 (10pm) again they are telling me to wait and denied to refund/replace which is committed by them on! 9th sep 2017.

Please resolve the problem and refund my money.

N. B: 1images of box which i had received
2 screen shoot of of false commitment mails.