Amazon India — Illiterate customer executive

Address:	New Delhi, Delhi, 122025
Website:	www.amazon.com

On 14th of May I ordered "Apple iPhone SE (Rose Gold, 64GB)" worth Rs. 26, 898.00, Payments was also been made through Canara Bank Debit Card. But then within 10mins I cancelled the product due to some reasons. I received the message that Redund has been initiated and Amount will be credited within 3-5 working days into my account.

After that I was not receiving any mails or messages so I thought to track the refund status. After that I was facing issue with my Amazon Account, I was not able to access my account through my email Id, but it was accessible through my Mobile No. And also when I am accessing my Amazon Account thorugh my number, I was not able to see my Last order details, neither it was reflecting on my Cancelled Order details.

I called up the Customer Care Executive around 2:15pm today i.e. on the 16th of May 2017, An executive named ARUN, picked up the call, I put 3 ques to him :
1) What's the status of my Refund Amount?
2) Why m I not able to access my Amazon Account through my email Id?
3) And Aslo when I am accessing it through my Mobile number, why I am not able to see my order details under the Order list ? Why It's showing "No Orders has been Cancelled", " No Orders has been placed in 2017" n all, kind of messages. ?

That Guy "Arun" was so dumb that he keeps on repeating the same lines that " MAM UR REFUND WILL BE CREDITED TO YOUR ACCOUNT TILL FRIDAY". Which I understood in the first go, now m waiting for my the asnwers for my other two queries which he wasn't able to ans, everytime when I am asking about my account, he started explaining the Refund Policy, then I asked him to transfer my call to the executive who is comfortable in HINDI Language, considering the fact that, may be Arun is not getting what I am saying, The Other Executive, her name was ANKITA, she ws the another ########, she started speaking in English and again the same thing. I asked Ankita do you know what's my issue, did Arun has explained you regarding my issue? she is saying, YES MAM I KNOW YOU ARE ASKING ABOUT YOUR REFUND AMOUNT AND YOU ARE NOT ABLE TO ACCESS YOUR AMAMZON ACCOUNT THROUGH MAIL, ISN"T? I said yes, tell me the reason, of she is saying " Mam can you tell me your issue ? I mean What's the problemm dude, instead of knowing the issue why it is imp to keep repeating the issues again n again, can't you get it on one go, I don't think my query is so complicvated to handle, When I asked her to trabnsfer my call to any Seniors, she says, "MAM I am the senior"... I mean Seriously? AMazon ki din itne bure aagye hain k itni Dumb Senior hain? And then she start saying " Mam After knowing your issue I can't transfer your call to my senior executive? Arey Issue bta to diya ab kya kru, I don't know what she exactly wanted to know and then she keeps on repeating the same thing " Mam tell me your issue I will solve it... I want to Ask The Amazon, is this the traninng you provide to your executives ? They are there for the Customer Care and to harras Customer. Plzzz Your website exixts coz we purschase products from it else it won't stay in the market. So plzz teach your executive how to behave with the customer and teach them to listen the query properly instead of saying learned statement. Disgusting.

I am working with a Law fRim, n my entire family in media, I make sure you gonna find this post all over the social media very soon. Atleast ppl should know, how the Executive of Amazon waste customer's time n money. And One Suggestion, Please teach your executive, If anyone asked them to transfer the calls to their seniors they should do it on the very first go, instead of arguing and wasting our time.

Thank You