Amazon India — incorrect refund and not return product

Address:	Jaipur, Rajasthan, 303702
Website:	www.consumercomplaints.in/new_complaint

Above to inform subject / problem…that my amazon account
([protected]@gmail.com) and my order no. Is[protected]) that order is wrong product and till now product is not return and refund my balance. And i’m many time concern with customer care but they every time ignore my phone calls. (One time i talk with a girl she is give a better advice) after i’m wait few days more but my problem is not solve…..
Amazon order date & 07oct2017amount. 624.24 rupes and that amount i’m pay in amazon balance after place my order i have receive in 93.24 rupess promotional gift..in 15oct2017 i pick my order. Order pick distance is 1 km. I check my order i saw my order is wrong placed according i want that same days request to return 16oct2017 promotional gift balance is reduce.
After i concern customer care and would to request to refund my balance in many time calls finally she refund my balance… after 4-5 hours i check my amazone statement i have loss 93.24 rupes and i’m again talk with customer care than ignore my problem and say lie your balance is refunded.. After 24/48 hours till now i’m not refund in my balance and return my order…….
I received a call by delivery boy he say i’m (2.5 km) here you come and give your return product.. What is this i apply door to door service than???
I would request to you please solve my problem as soon as possible….
If you concern my alternate no. Is [protected]
If same problem with you happen with you that what do you do???