Amazon India — issue laptop

Address:	Gurgaon, Haryana, 122002
Website:	www.amazon.in/gp/primecentral/ref=nav_youraccount_prime

Dear sir,
We order acer laptop from your site dated 17 july 2018. (Ordering and payment details are attached herewith for your reference).

It was delivered on 25 july 2018 at the delivery address.
It was for the use of our colleague mr. D jayachandran. He was on leave from 24 july 2018 to 13 august.
On his return he tried to switch on the laptop but it couldn't booted up. We spoke to amazon over telephone and being told to contact with acer. From then we have continuously followed up with acer. Th communication done with acer is being forwarded in trailing mails.
On 3rd of sep acer engineer visited and tried to rectify the problem but couldn't succeed.
The copy of report is attached herewith for your reference.
Kindly take necessary action & resolve the issue as earlier.
Regards,
G l srivastava
([protected])