Amazon India — item shown something and delivered something and that also broken

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Gautam Buddh Nagar, Uttar Pradesh, 201301

After reviewing few products, i ordered bajaj 1500-watt immersion heater from amazon india.
Box was perfect, packing was good. But, one of the main part (Clip) to hold the rod along side the water bucket was broken. So, basically this item can't be used at all. So, i didn't even tried using it. And, the moment i placed the order, i got a call from their representative, and i was like wow - what a customer service. But i have a feeling that they knew it before shipping as this is the main part for its functioning. Felt cheated deceptively.
And, here is the shocking fact - the one shown in picture is not delivered at all, they deliver something else (See pics). They show the pircture of bajaj immerson heater and send some frigging low quality rod without even any mark. Guys mark my words - never ever buy from sharma group's company, trust me they are big fraud. Totally disappointed.
And, for the return of the product one has to go thro' a painful process of print freakin' label and send label and then self ship it. And, do all this frigging thing for an item which doesn't even cost the amount charged in shipping it. Wow. This is a new way of fooling gullible people these days.