Amazon India — Late delivery or missing parcel

On the 7th of June I ordered a gift for my very close friend's birthday from Amazon In. It has to be there on the 13th of June. There was a delay but not any explanation. I contacted Amazon customer service and was assured it will reach on 15th of June. When it was not, I contacted again. The person whom I contacted left the chat without any explanation and there came another one who after reading what I wrote left the chat too without any explanation. there was the third one, who finally assured me the parcel will reach today. Today after a long wait I decided to contact them again and got to know it will reach on the 23rd of June...and after some time they told me it will be on the 21st! I am not an Indian citizen and do not know what is wrong in this country's service but I can say they are awful! I have already stopped using Indian Post service due to the same reasons. Now Amazon there does the same! And the customer support doesn't really know what to do to solve my problem but they constantly repeat sorry, we apologize...they are making a fool of themselves. Must be known that such things are absolutely not possible to happen in Europe and I do not know how to react. This is ridiculous! They do not give me any information but constantly repeat it is due to the Covid situation there. I do not know why the parcel is delayed and what is happening with it. They only offer me a refund but I do not need it, I simply want the gift to be delivered as today it's my friend's birthday. I have already sent two emails to their customer help, I got an automatically sent mail where they wrote that they will contact me within 6 hours. But till now not any reply. I simply want to know where my parcel is. Why is it delayed? When will it reach? What is wrong with services there and whom I can ask for help as I am not living in India but far from there? And if the situation there doesn't allow them to deliver orders, why do they get orders? How can they leave their customers without any explanation and to just lie to me that it will be there tomorrow? This tomorrow never ends! I am disgusted!