Amazon India — Lenovo k5 vibe smart phone not working nobody responding from amazon customer care — require refund immedietly

Address:	Bangalore, Karnataka, 560043
Website:	www.amazon.in

Dear concern,

As i have purchased lenovo k5 vibe from amazon (Green mobiles) on 07/01/2017, but mobile phone started to lag from day one and mobile sensitivity is very low, as i was not able to use he mobile and observed following issues:

1. Touch screen sensitivity is very low and even not able to pickup the incoming call also
2. Mobile temperature is getting very high
3. Mobile is getting lagged for every action done

Name: harshith kumar kn
Mobile no: [protected]
Email id: harshith. [protected]@hotmail.com
Complaint no:[protected]

This observations are done on day one itself and same has been conveyed to amazon team on 15/01/2017 after several days of observation and same has been escalated to amazon mobile team and they logged a complaint bearing complaint number:[protected], regarding refund and they told that technician will be coming on 16/01/2017. But till now nobody has visited my site and i am getting irresponsible answers from amazon executive and amazon team. Amazon has failed to meet customer satisfaction and requirements, where i will be forced to file complaint in honorable district consumer forum and i feel that this product is not worth for my money. I want my hard earned money back and feeling that i have invested in another chinese product, which leaves customer suffering...

Regards,

Harshith kumar kn