Amazon India — lifelong fitpro lltm09 (2.5 hp peak) motorized treadmill | |
I have purchased 'lifelong fitpro lltm09 (2.5 hp peak) motorized treadmill' from amazon 22 october 2019 for rs 13, 990.00. The description specified that it comes with 3 years motor warranty (Please see the attached screenshots from amazon website). Later after a few days of the order, i received a welcome and installation email from lifelong company, who specified in the email it comes with only a 1-year motor warranty. I replied to the email to confirm if it is 3 years warranty and also followed up with them again via email, they are not responding to my emails confirming anything in writing. I called their customer care team and they mentioned that it is 3 years warranty and it a typo mistake in the email. They also promised that they will send an email but no response. I have attached the correspondence with this complaint. As i have sent the email via gmail. I can see that they have checked my email multiple times but refrained to reply. I have found this to be a misleading act by lifelong and also amazon india by luring customers with their fancy reviews about the product on their website. And also to not checking if the description of the product is honest to what their vendors can deliver. I am looking forward to an answer to my query and to honor the 3 years warranty as advertised and promised on the description of amazon's website. https://www.amazon.in/gp/product/B07R4M527C/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 Was this information helpful? | |
Amazon India customer support has been notified about the posted complaint. | |
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