Amazon India — Lost my refund

Address:	Mohali, Punjab, 160055
Website:	www.amazon.in

Hi Amazon.in refunded 35090/- on 9th of Dec 2015 but till date I havn't got the money in my account, I called amazon many times and they sent me the below mail [protected][protected][protected][protected][protected][protected] Amazon Your AccountAmazon.in Message From Customer Service Hello, Im Jayasree from the Amazon billing Team. I received an escalation that youre unable to locate your refund of Rs.35, 090.00. Im so sorry to hear that your refund isnt reflecting in your account yet. Ive checked with the available resources and confirm that refund for Rs.35, 090.00 has been successfully processed to your Net Banking account on 9 December 2015. This refund should have been reflecting in your account by now. The reference number for the refund is IG0AZOBIJ9. Please contact your banks customer service with this reference number for more information. Once you provide the refund reference number to the banks customer service, they should be able to locate your refund. If still they cant locate your refund in your account then ask them to dispute the transaction as refund never processed. At that time, theyll see a pending refund and will follow the path back to our payment processor to locate the refund. Im sure and positive that your bank should be able to resolve this. If you have any further query, please let us know and we can proceed further www.amazon.in/contactus [protected][protected][protected][protected][protected][protected] I also contacted my bank's customer care they said they can't help me PLEASE HELP ME