Amazon India — mi band 4 not refunded after pickup

Address:	In front of purunagarh primary school, Behind dharani that school, Debagarh, Odisha, 768119
Website:	Amazon.in

Order date

29-sep-2019

Order #

[protected]

And
Order date

29-sep-2019

Order #

[protected]

Mi band 4 was on flash sale so i had told a friend of mine to grab one for me during the short time.

And orders of 2 mi band 4 were created

I received one of them of course and as the two were on cod i didn't receive the other one.
There was no cancel option so i pressed the return button on my friend's amazon account as i was to receive only one.

Again my delivered product was not connecting via bluetooth therefore i created return for my received mi band 4 also as there was no replacement option available.

The courier guy from bluedart came for pickup for my mi band 4 and updated the product to be picked up successfully in the account in which i never received it. This all confusion happened because amazon sends guys to pickup products which was never delivered.
On the same day both pickups were to be done. And the guy thought as the place was same the money would come back to me either way. So he cancelled the pickup for my original delivered account and took the pickup for the account in which product was never delivered and was on cod (Nothing to be refunded)
Why would amazon create pickups for never delivered cod item?
I'm the friend here
Btw
The courier guy has taken return of the same product from the same place
And updated pickup successful with my tracking id for my product
My product was never delivered
It was on cod
As there was no cancel option i had pressed the return button
So that it never gets delivered
Who knew he'd take return o[censored]ndelievered product
My friend has contacted from his id also
I have given screenshot of tracking id in mail to csreply amazon.in
He has picked up the same product