Amazon India — microwave oven - special starter kit missing. poor customer service.

Website:

amazon.in

I recently ordered whirlpool microwave oven through amazon. On their page, it was highlighted that the package will contain a starter kit with following items.

2450ml big bowl with steam valve,
1250ml coral bowl,
1500ml marigold bowl with lid,
Measuring cup,
Cereal bowl, spatula, idli stand (2)

When i received the order. These items were not part of the package.

When i asked the customer care, they first tried to convince me that these items are not part of the package. When i shared the screen shot, they asked me to check with whirlpool.

I bought directly from amazon and i am complaining about missing items but they pushed me to check with whirlpool and they insisted that it is not their responsibility.

I raised a complaint with whirlpool but they responded back saying that it is amazon's responsibility. They also confirmed that the missing items should be part of the package that was delivered by amazon.

I went back to amazon with this update, but still they didn't give any proper clarification as such why the items are missing. I insisted them to check with seller but they refused to do so. Finally they tried to convince me by giving 500 rupees gift coupon as a compensation for missing items.

I lost trust and confidence in amazon because of this experience.

Later after reading through some user comments, i realized that amazon is intentionally not giving starter kits when the order is placed during some deals. During the deal, they reduce the price of the product but to compensate the loss, they exclude the starter kits in the package. Such a cheap business. I thought amazon wouldn't ever do like this but my personal experience made me believe this.

Looks like many people are affected like me. They share misleading information on thier page and fooling customers. Despite multiple calls, still they havent removed those items lots from their page.