Amazon India — milagrow aguabot 5.0 | |||||
Hi my name is amit, i bought milagrow aquabot 5.0 on 5th dec 2016 (Order no[protected] from amazon. Currently my product is not working and i called milagrow to give service. They denied and told me since product is sold by amazon please ask them. When i ask amazon they told me to get "service deniel letter" duly sighned. Now milagrow is telling since they didnt sold the product they will not give the letter. Please tell what i should do now. Amozon representative has quoted "there are many ways to get the letter". When i told them they should communicate with supplier as they are selling their product on their website they told we dont take guaranty of the product after 10 days. Was this information helpful? | |||||
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Amazon India customer support has been notified about the posted complaint. | |||||
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+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
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We are honored to have you as a customer of Milagrow.
You had bought Milagrow Aguabot 5.0 Water from Amazon.in on 5/12/2016.
We provided you impeccable service after giving you a post sales demo till now.
We are the brand owners and manufacturers of Milagrow robots and we used to sell on Amazon under our seller name RoboCare.
We have sold 500+ robots in the last one year on the Amazon platform.
We believed that warranty to the customers was Milagrow's responsibility till Amazon assumed the triple role of law maker, law enforcer and judiciary to safeguard the interest of Milagrow customers who bought from Amazon. They started to override our analysis of issues related to our product or our customers.
While most customers are genuine, some customers are not. Some have returned the products after usage on Amazon due its friendly policies and bought our products afresh from other platforms, some got refund from Amazon, in violation of the return policies. In many cases the returned products never reached us or compensation was denied to us etc etc. Despite bringing such cases to Amazon notice we were neither heard nor compensated for. All escalations fell on deaf ears.
We have decided to stop selling on the Amazon platform till our issues are resolved. Amazon has taken the mantle to safeguard the interest of the customers who have bought Milagrow robots from Amazon and compensate them (in case required) from our money which they are withholding.
Since Amazon is taking responsibility of safeguarding your interests, we humbly request you to approach Amazon for in-warranty as well as out-of-warranty service. In case they are unable to provide you the service you may ask them to refund you the money for the product you bought. We would be happy to provide you a fresh product (in case the same model is available) at the same price with a fresh start of the warranty period. Other wise we will give you special offers on our new models.
You had complained yesterday and even told us that the product has been tampered by your people and hence it is not covered under warranty. But It pains us beyond words for the inconvenience caused to you due to the delay in service for no fault of yours.
Sincerely yours
Customer Care
Milagrow Robots
+[protected], 71, 72