Amazon India — Missing Product samsumg galaxy watch

I ordered samsung galaxy watch LTE 46mm (Silver) from Amazon.in on 29-jun-2020 but I received an empty box from Amazon on 1-jul-2020. When I tried to contact Amazon customer care they simply refused to hear and just sent a mail
stating that they done the investigation from there side and can't help regarding same.

order #.[protected]
Mobile Number-[protected]
+1 photos
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Amazon India customer support has been notified about the posted complaint.
Jul 02, 2020
Updated by shiv2703
I asked for images/videos at the time of packing but they refused to send and simply sent the mail which I attached as a screenshot.

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