Amazon India — Mobile product

Address:	560055
Website:	www.amazon.in

I had order a mobile handset Samsung galaxy A8 vide order no#[protected] on September 17 2016 and the order was delivered on 23rd September 2016. I received the package on 25th September 2016 because I am 360kms far away from my billing address and I opened the package on 25th September itself and found that there is no handset inside the box except the charger, earphone and simple eject pin. On the same night I complain to the customer care of amazon india and told the details. They had asked for time to investigate the matter which I have excepted and they assured me to refund the money or availed the product to me. As per their time given to me for refund the amount but the amount is not yet debited to my account. Now it is almost one month late. When I call to customer care they always make some reasons. And the most important thing is that they had provide me only one IMEI number in their invoice no. and date video no.TG-HYD[protected]/[protected] whereas the mobile handset is a dual sim handset. When I asked for another IMEI number to provide me they have no answer. The amount of the handset is Rs.27, 999/= only. Now I request you to kindly issue a legal notice to amazon india to provide me the other IMEI number and locate the phone and who is using this Phone or refund the amount either availed the same product to me at an earliest for which I shall be ever grateful to you sir.
Thanking you,
A grieved customer