Amazon India — mobile/refund not credit in my account

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Amazon

My name is deependra singh my bank is baroda rajasthan kshetriya gramin bank jaluki, nagar, bharapur 321205. I am purchased cell phone rs. 9499 from amazon india. Date 21.9.2017 by rupee debit card. But some reason i cancel this cell phone. On 21. September.2017 amazon issue a refund rs.9499. But till date i not recvd refund my bank accounts. Against amazon oder is #[protected] then i call amazon customer care no is.[protected]. Pls help us. But he provide reference number:[protected] and told go to bank and give charge dispute filling here is i conversation details-dear amazon ji today i am going for bank for dispute charge filling but bank dennie these type of filling and not help me. I am very upset these thing harping so you give my solution and amount credited my a/c if any format of dispute charge provide me. I am also attached my bank statement. Till date i am not recd my refund rs.9499 so kindly provide proper solution sir. My address is a-47 shyopur, pratap nagar jaipur 302033my mail. Id is dc[protected]@gmail.com