Amazon India — money forgery issue on false online shopping transaction | |||
I have purchased an indian terrain casual trouser on amazon online shopping mobile application. The first time online payment transaction was failed and also my money was not taken for that particular payment. Second time when i entered all the card details the application said something went wrong and again it got failed, also there is no bank messages stating that the transaction was successful. When i paid for the third time the transaction was successful and order was placed. But now when i check the bank statement there was twice the order was raised and my money was taken twice. When i called to the customer care executive they said even when you cancelled, the money will be hold for another 6 days and refunded after 6 days. How fraudulent act was done by this amazon. Building an online application with money forgery tactics. Holding the money from public with wrong transaction and making use of it in some other way. Need to take serious action on this issue. Was this information helpful? | |||
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Amazon India customer support has been notified about the posted complaint. | |||
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Me: dear sir, u r taken without me 3 months suceeding amazon prime amt 12 jun 2018, 12 july 2018 and 12 may 2018. kotak credit card no 4166452442661893, karunakaran, but u refunded one amt only. other two nt yt. i called to tell they told, it wll process. for the past 4 months u r nt response me. i am very upset. pl refund as early as possible.
You are now connected to Yogesh from Amazon.in
Yogesh: Hello, my name is Yogesh. I'll certainly try to help regarding your concern.
Me: thank ytou sir. i am pleasure
Yogesh: As i understabnd your concern is related to your refund, am i correct?
Me: s s sir correct
Yogesh: Would you please mention your order id so we will be on the same page?
Me: no order and nt joined prime member but u taken the given card fr amount
blindly taken amazon prime amt nt by order
Yogesh: May i know the date when the amoutn was deducted?
Amount *
Me: has been given first chat sr
Yogesh: Okay.
Me: 12 jun 2018, 12 july 2018 and 12 may 2018.
Yogesh: Just a second.
Me: s sir
one month refunded
Yogesh: Okay pelase tell me the correct amouont hgow much get deducted?
Me: prime amt for only one year but taken 3 months countinuously. why sir
at ther same time i did not jointed u or nt given join request sir
but y r u pluck my amt? i save my card is worung sir
time to time i give card sir
Yogesh: Okay please allow me a movement so i will check the information with you.
Me: saved card problem to customers sir
Yogesh: Gokul please allow me a movement.
Me: k sir thx
Yogesh: Okay tahnk you for being online.
As you asked me for the extar amount get deducted from your account.
So i will do that cacellation request from my end
So i escalate this to my business team so please allow us 24 to 48 hours.
For the confirmation of the payment.
I hope i was clear to you.
I hope I have been of help to you.
Is it okay for you Gokul ?
Me: nt extre amt sir i did nt join prime member. but u taken as prime member without knowledge. so pl refund all three month amt. but refund one onth amt only so pl refund another two month amt pl sir
Yogesh: Ofcourse we will definately do that no worries with in 24 hours you also receive an message regarding this.
Me: ok sir u alway dear to me sir. but understand my problem with amazon. thism is nt my mistake this is fully ur company sir. but i am very affected because credit card amt i did with fine. what is this sir
Yogesh: Yes understand that and no worries you get the total refund s you want that, So please no worries just allow as that required time
Me: pl send mails to my email id or contact over ph alternative no is 9962284145. thanks sir
Yogesh: oFourse.
I will also mention that as you asked me to.
Me: this understand only (ur mistake or other side) adjustment you to go peak sir thanks
Yogesh: I hope I have been of help to you.
You are always welcome.
Please feel free to tell me if there is anything else I may assist you with. ??
Me: thanks once again and also personally thank you dear yogersh sir
Yogesh: Most welcome Gokul
Is there anything else I could assist you with?
Me: no i am cvery thankful to u sir may i quit sir
Yogesh: Thank you for contacting Amazon. It was nice talking to you.
Please click on END CHAT button on the top right side of the window to close this chat.
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22dec2018-2.20pm
ChatClose WindowSound
Me: hi sir
You are now connected to Rashi from Amazon.in
Rashi: Hello, My name is Rashi.I will be glad to help you.
Could you please elaborate your query so that I can assist you in a better way
Me: sir i contact so many times but not resolve my problem last contact on 11:11 28-11-2018 name yogesh
may i send my last chat set madam
Rashi: May I place your chat on hold for two minutes while I research this for you?
Me: k
Rashi: Thank you.
Me: i saw in news ur materials are fake for 21% now i think ur pick up money refund for 75% not good. ok madam
48 hrs u wll refund the person told but not yet... y
i saw nail nt reply yet
Rashi: I am checking the details..Please beassured.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!
Rashi from Amazon.in has left the conversation.
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