Amazon India — moto g5s plus blush gold mobile handset

Address:	Lucknow, Uttar Pradesh, 226022
Website:	www.amazon.in

I have purchased a mobile handset from amazon.in moto g5splus. They have sent me a defective piece. The sim card was not detecting in the phone. I asked amazon to replace the item but as other mobile handset was not available with the seller they said that they will return the product and refund the amount into my bank account. A pick up was scheduled for the next day by amazon on 2nd dec '18 but pick was cancelled next day as imei number on mobile and mobile box doesn't match. Again i called amazon customer care they said they assure me that now this will not happen again. Again the pickup was arranged and cancelled next day on 6th dec'18. And now again it was cancelled today on 9th dec'18 for the same reason and again for the 4th time pick up is arranged for 10th dec with so much of assurance and confirmation mail from amazon senior escalation team that it will happen but today also it is cancelled. Now again the pickup is arranged for 11 dec 18.
Their customer care team is just illiterate. They don't have any idea when they talk regarding the product. They just cancel it. Pathetic service and defective products is the goodwill of amazon.