Amazon India, Motorola, Cloudtail — Moto g turbo (White)

Address:	Nagpur, Maharashtra, 440010
Website:	amazon.in

I had placed an order on[protected] whereby i had ordered moto g turbo (White) vide
Order #[protected]. The price of the product was shown as rs.12, 499/-. I had applied a promotional code and the same was accepted by the website (Amazon.In), following which the order total was rs. 4, 999/-. I paid the same through my sbi internet banking. The amount of rs. 4999/- was deducted from my bank account and an order confirmation email was received by me from [protected]@amazon.In . To my utter surprise, i received a sms on my cell phone no. [protected] which said that the order is cancelled and if i had paid the refund will be initiated shortly. I immediately checked my gmail account wherein i had received a mail from [protected]@amazon.In which said refund success. There was no email saying cancellation of order and neither was i informed about any reason for cancelling the order from amazon as i have not cancelled the order at all from my side.When i had placed an order the product was in stock and was available. The promotional code was accepted by the website, after that the payment was also duly accepted by amazon india's website and accordingly the entire order total of rs. 4999/- was deducted from my bank account. There is absolutely no reason to cancel the order. I am not ready to accept any refund as there was no cancellation from my side neither was there any fault from my side for amazon to effect cancellation. Any amount which may be credited to my account shall be accepted under protest by reserving my legal right to claim the product. I have already sent a mail to amazon's customer care, to which they say a sorry and say that its a technical glitch and is a rare incident; which is absolutely absurd. I want the ordered product to be delivered as the entire amount was debited from my account.