Amazon India — Motorola service center DENIED service // Amazon.in Order #[protected]

Address:	Chandigarh, Punjab, 160036
Website:	www.amazon.in

I trust Amazon's customer service.

Now here's my concern. I am fighting with Motorola's customer service department regarding this but it seems to be of No help.I am sending you copy/paste of the e-mail which I sent to Moto escalation department. They called up to inform that they cant help me here because they think this issue is due to liquid spillage. Me being the owner and all time user of this handset, I am sure and I KNOW that no water/liquid came in contact with the handset. Here's the e-mail I sent to their escalation team :

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Team Motorola customer service,

I did a chat with Moto customer care support yesterday and I was asked to visit Moto service center here in sector 20
D Chandigarh. I visited there this morning and got my complaint ticket number 8. The technician (Rohit) examined the phone and said he suspect liquid spillage due to which its not powering ON. Its worth while mentioning here that he just assumed this and wasnt too sure.
Me, being the owner and all time user of this handset, am very much sure and I know that this phone has not been in contact of any liquid what so ever.
I spoke with madam Monika who wanted me to compare the chipset of my phone (which according to her has some spots of spilage) with another brand new chipset. Honestly, I could not find any difference between my phone's chipset and the brand new one. Please find the picture of those two chipsets enclosed (Attached with the e-mail).
I also spoke with Arvind Vashsht who warned me to send e-mail to any department and do whatever I could do but they will not help me with this issue.

I want to mention here clearly that no liquid was spilled on the phone at any point of time. Issue started yesterday morning when phone's battery was discharged to 0% and phone went completely OFF. I reached home and tried to charge the phone (with orignal moto G charger) but it didnt work.

I have attached the worksheet which service center department gave me. I must mention here that they got my signature on the page before they wrote on the paper "Phone dead water log on the charging connector". I denied to accept this as this is not true. There can be some other technical issue but no water or liquid was in contact with the handset.

Request the authority to consider this issue and provide me proper service as its a geniune issue I am facing with my 2 months old phone under warranty.

Thanks,
Gunjan Suri.
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I don't know if they will handover DOA to me or not. But I want a justified service on this either from AMAZON or MOTOROLA. Please check the attachments as well. When I know I am right, I will ask for what I deserve.

Thanks,
Gunjan Suri.
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